Jeff Shook is not only thorough, but patient, client oriented, and knowledgeable. He took the time (until 1 AM, literally) to explain the terms and conditions of my loan after shopping through multiple markets to find the lender with the most competitive terms. It was clear after asking him a few questions that this man knows what he's doing, and I highly recommend anybody shopping for a mortgage to reach out to him.

Working with Jeff was a wonderful experience. He is thorough and works diligently for your best interest. As first-time homebuyers, he was patient and ensured we understood our mortgage plan. Jeff responded to questions right away and kept us updated throughout the entire process. I look forward to working with him again!

Jeff took the stress off our backs and helped us in a streamlined manner to get our very first home. His professionalism and friendliness made it smoother than I could have imagined.

Jeff is extremely personable and asks the right questions to meet your needs. He makes sure to explain every step of the process and takes the time get to know his clients.

Very pleased with all the help Jeff gave us in refinancing our home. Lead us through the process with ease. Thanks so much for the help. Would recommend Jeff to all who need any help in the financing market.

Jeff's work ethic is outstanding and comforting in a world where you need someone who will look out for your best interest. He made the whole process of refinancing as painless and easy as possible.

Jeff and his team helped me with a fairly complicated deal that ran into various hurdles along the way. We worked together to find solutions and closed on time. Thanks Jeff!!

Our experience working with Jeff was nothing short of amazing! He's super responsive (text, phone calls, emails) and walked me through the process of buying my first home with a lot of patience. I asked a LOT of questions and he not only answered them but took the time to make sure I understood why things were the way they were. His customer service and attention to detail are impeccable. He not only came to our closing (a full hour away from his office) but also continues to check in periodically to make sure we are enjoying our new home. I feel like we really lucked out with our first home buying experience because we don't have to look for another loan officer next time we buy. I can't say enough good things about Jeff and his commitment to excellence!

We started working with Jeff Shook in January 2017 to try and purchase our first home. He looked into our accounts and gave us advice on what to pay off and how to do it. After following his advice, we started looking in May and found a house and reached back out to Jeff. He was able to make everything work perfectly. Throughout the entire process Jeff made sure we understood every step, and helped everything to run smooth. We have heard horror stories about purchasing a home, and are so grateful we didn't have a difficult time. We would highly recommend Jeff Shook. In fact, he is working with one of our friends now.

I've have worked with Jeff on a few home purchases, each time his knowledge of the mortgages programs available have been spot on. This guy has a great personality and have friended him. Jeff and his team at Towne Bank Mortgage are very thorough and make the process as easy as can be.

Jeff was able to explain to me any questions a typical first time home buyer would have. He was also readily available in a market that requires a buyer to act fast!

We were young first time homebuyers that kept being told that we were not ready to buy house. Until we were referred to Jeff Shook, who worked our numbers until 10pm the very first day I contacted him, and while most people would have set it aside and waited till the next day he called me late that night and told me he could make it happen!! And he did!! It wasn't easy, we went through termite infested houses, lost multi offer houses, a Fanny Mae home, we went through 3 different types of loans... It was a process but Jeff and Gretchen were on top of the paperwork with every single house we attempted to buy. At most times throughout our rocky home finding experience, Jeff was my rock to keep trying and keep looking, and I will forever be grateful for him. We finally found the house of dreams and CLOSED!! Thank you Jeff! You rock.

Mr. Jeff Shook and his team at Towne Bank were amazing! Mr. Shook was always a phone call away(day or night) walking us through the complete process of home ownership! His customer service and dedication to making sure we had the best mortgage plan and interest rate...we can never thank you enough! If you're looking for a trustworthy and dependable lender to guide you through this process check out Mr. Shook you won't be disappointed!

Jeff Shook was outstanding to work with. He is extremely knowledgeable and professional. He is also timely in response to questions and calls to let you know the status of loan.

Jeff Shook took us, a couple New to the homebuyer process, under his wing. He was upfront with us every step of the way. Through thick and thin he was a bastion of information and our solid rock of knowledge that we leaned on throughout the buying process. He went out of his way to meet us at a Starbucks during a monsoon to look at paperwork. At every twist and turn I knew he was only one call away with answers to my house finance questions. I cannot stress enough how much I was able to rely on Jeff. The home buying process is fraught with ups and downs with a lot of frustration built in, but at no time was I in doubt about Jeff's ability to work with us through the financing. Two thumbs way way up. I hope to work with Jeff one day again when we trade up this house for a more amazing house and if you are reading your way through this and you haven't already selected Jeff as your mortgage guy then you are crazy. If Jeff was pizza he'd be pizza with all the toppings and on it for half price because you got the promo code via email for your favorite team winning the game. Give Jeff Shook a call and go buy a house.

We have had Jeff as our Mortgage Lending Advisor on the last 2 homes we purchased. He is very professional, quick to answer questions, and helps you all along the way of purchasing your new home. He and his staff made sure we stayed on top of what was needed in order to get our loan approved and be able to close on our new home early.

Working with Jeff and his team was a great experience. He was almost always available whenever I had questions and if he wasn't, he returned my calls promptly. He has a great support team that helped him make the mortgage process go as smoothly as possible. I went to Jeff because I needed to close on the purchase in just a few weeks. Jeff was able to make it happen. Jeff did a great job and I highly recommend him and his team.

Jeff was very helpful from start to finish. He was even available on the weekends and answered any questions I had in a timely manner. I would not hesitate to recommend Jeff Shook to anyone looking to finance a new home.

Jeff is a pleasure to work with. He answered all our questions and explained the mortgage process so we could understand how it works. A true professional.

Jeff handled our VA loan in a very professional. His personable manner was friendly and down to earth. That's a great plus for those of us that are a little intimidated with the mound of paper work and regulations out the gazoo. He kept the lines of communication open thru the entire process.

Very helpful from start to finish when helping clients buy their home. Great customer service, quick turn around, familiar with USDA loans which is a plus. Would recommend him again to buyers.

Jeff is a hard working man who is great to work with. He is available at almost any time and works with any scenario. Jeff and his team make buying a home fun and enjoyable. Jeff helped me get a great loan for a new home purchase. He made buying a new home simple and easy while getting me a great loan (and great rate!). Although there was a ton of paperwork upfront, when it came to closing it took NO time at all! Jeff did an amazing job and I can not be happier. I highly recommend Jeff and his team.

I would highly recomomend Jeff Shook with Monarch Mortgage for any service he provides. He is very professional and proficient and knowledgeable. He is also very customer oriented and is available to answer questions and help whenever needed. We were very pleased with his service.